ATELIER VIVE RETURN POLICY for custom and handmade items:

Returns based on late receipt of a parcel sent within the standard 3-5 days after order placement caused by service disruptions cannot be accepted.

Should one of our products still not meet your expectation when you receive it, we are truly sorry about that and offer a refund following return of the unused item in the original packaging to us - please send off within 7 days of receipt of o your parcel. The date of posting on your return receipt counts as delivery day.

Shipping for the return cannot be reimbursed unless the parcel or item arrived damaged at yours.

Please ensure to take pictures of the damages as soon as possible and contact us immediately - latest 5 days after the item was received.

Refunds will be issued via the secure payment provider used for your order payment - stripe - and as per their T&C's the balance will show on your account between 5-10 days depending on bank transaction time.

No returns can be accepted if any item has been altered, used or damaged by the customer.

Custom orders are exempt from return and refund.

If you are not happy with your custom item, please get in touch, so we can find a solution/ alteration option to satifsy.